Candidate Experience

Industry Insights: CRT – Candidate Experience

At Servisource , we understand the importance of the candidate’s experience throughout the entire recruitment process. This is why each candidate who applies for a role with Servisource will have a dedicated member of our Centralised Recruitment Team to assist them in their journey, from the moment they submit an application all the way through to getting activated as an employee, and beyond.  

Our Centralised Recruitment Team have made a number of effective and lasting improvements to enhance the overall candidate’s experience:

  • Continuous Communication & Engagement
  • Easy Application
  • Honesty & Transparency
  • Receiving Feedback
Continuous Communication & Engagement

We understand candidates can be left feeling frustrated or disheartened being left in the dark waiting on updates on their application. 

Our recruiters:

  • Ensure to communicate with candidates regularly following up with them at each stage of the application process
  • Keep them up to date with any new and relevant information on both their application and the position they have applied for. 
Easy Application

We have made our Application process more convenient for candidates, moving from paper application to now an online application form.

Our Online Application Form makes it easier & quicker for candidates to apply, and in turn resulting in getting candidates placed in a shorter time frame. 

Honesty & Transparency

We have a promise to our candidates to be honest and transparent with them from the very beginning to the end stages of their application

  • Ensuring the information provided about the role is clear
  • Providing clarity on the length of the recruitment process and what each stage will hold.  
Receiving Feedback

We are consistently asking our new starters for feedback on their own candidate experience during the recruitment process, discovering areas where we can further improve on to continuously enhance the overall candidate experience.  

Automated Recruitment Process

Recruitment is a people focused industry and the higher the calibre of human talent you can get through, the better your recruitment process is. At Servisource we use an Automated Recruitment Process which allows us to source top quality human resources and they can come on the journey with us from the comfort of their homes. 

Good talent is often hard to find, and businesses are always looking for talented individuals to better performance. The automated process allows us to identify and engage talent which saves both time and money. 

The impact of the ongoing global pandemic has presented many obstacles to people trying to find employment, this is an area where the automated candidate experience is extremely beneficial.

This automated experience allows potential talent to connect with us in ways they could not before. Candidates can complete the entire process from their laptop, tablet, or phone which helps stop social gathering, lessen the spread of Covid-19 and makes it more accessible for candidates from every location.

The automated process has streamlined recruitment and changed the way both candidates apply for jobs and the way in which employers look for talent. Candidates looking for a job generally want to start working and earning a wage as soon as possible. This automated process is much more efficient and cost effective as there is no travel time or costs for either party for interviews, letters, etc.  

Automated Candidate Journey

At Servisource Workforce Solutions the Centralised Recruitment Team works with an Automated Candidate Journey. The candidate experiences several online automated steps to ease the application process from start to finish.  

Studies have shown that candidates who have rate their experience as poor, 72% say this is a result of a negative journey from application to activation. (Source: CareerArc)

A candidate’s journey can be projected and imagined through certain key factors, recruiters can therefore envision how the candidate feels and experiences the process.  

Key Factors

  • Job Ads
  • Company Website
  • Social Media Pages
  • Interactions with the Recruitment Team
  • Job Application
  • Application Communication
  • Line Feedback
  • Welcome/Onboarding

It’s important to note that each key factor plays an important role in the candidate’s decision whether to continue with their application or apply elsewhere. That is why each key factor should be a positive experience for the candidate. 

Servisource Recruitment Consultants have expertise in Temporary Recruitment. The recruiters understand that some candidates are active and searching for jobs, but most are passive candidates not looking for a particular role. It is therefore the duty of the candidate experience to draw new talent in and for them to recognise the opportunities available to them.  

The Servisource Automated Candidate Journey
1. Online Job Adverts

Online Job Adverts are shared by the recruitment team across all channels and platforms, reaching out to as many candidates as possible. All Job Adverts supply the recruitment team information, including a freephone number to contact the team. The team has a dedicated 24 hours, 7 days a week apply online form, through the recruit island jobs platform.  

2. Centralised Recruitment Team Website

The CRT’s proficient website captures candidates and employers as well as recognising the benefits of the team. Demonstrating the teams market knowledge and expertise to ensure the best appointments for candidates. 

3. Social Media Platform

The use of social media enhances the candidate search capabilities and identifies specific candidates with efficiency and accuracy. Using all channels to communicate their expertise in recruitment of Homecare, Healthcare, Business Support and Construction and Manufacturing staff. 

4. Interactions with the Recruitment Team

Automated Candidate Journeys limit paper-based submission and speed up the application process. The candidate journey involves an ability to work with the candidate on a personal level assisting them reach every opportunity.  

5. Job Application

The Automated Candidate Journey allows recruiters to communicate with candidates and work efficiently with the Job Application. Recruitment can easily identify suitable candidates for roles. The team can also identify how an application can be transformed or referred into another activation in another part of the business.  

6. Welcome / Onboarding

The final stages of the process are automated, collecting relevant bank details, references and sending out client information can all be done through the push of a button, making the recruitment process efficient and hassle free. In turn, the candidate experience becomes quick, easy and positive.  

Business Support & Construction Candidate Experience

Here at Servisource, when applicants apply for a role within Business Support or Construction, we aim to make the process as easy as possible for the applicant. We like to make the Automated Candidate Experience as easy and friendly as we can. Below we have outlined in stages from the candidate’s application straight through to placement.

01

Stage 1 – Application

This stage is where the candidate would choose the role, they would like to apply for on many of our job sites we are connected with. These would be the likes of Recruit island, Job.ie, indeed and also LinkedIn.  

Once the candidate had chosen which role, its up to the recruiters from the Centralised Recruitment Team. (CRT)

02

Stage2 – Screening

When the CRT recruiter sees your application, they would get contact you about the role. This is what the recruiters would call the Screening stage. 

Servisource take pride in this stage as it builds up the relationship between the recruiter and the candidate. They would have a chat over the phone about the role and see if you would be suitable.

03

Stage 3 – CV & Interviews

If successful in stage 2, that’s where the recruiter would send the CV over for the client.

The client would then set up an interview. The details of the where and when would be sent out by a CRM (Customer Relations Manager) from Servisource.  

IF chosen for an interview at it goes well and get chosen for the role, this would bring you onto stage 4 of the process.

04

Stage 4 – Application Package

The recruiter would then send you out an application package via email. This would be requesting information such as:
References, GV request, Bank Details and some documents to be signed and returned.    

05

Stage5 – Activation

Onto our last stage. When all the information then gets returned, Congratulations! We can go ahead and activate the candidate with Servisource.     

Take a look at our jobs page to see if you would like to experience the Candidate Journey with Servisource

Candidate Experience

Industry Insights: CRT – Candidate Experience At Servisource , we understand the importance of the candidate’s experience throughout the entire recruitment process. This is why each candidate who applies for a role with Servisource will have a dedicated member of our Centralised Recruitment Team to assist them in their journey, from the moment they submit an application all the…

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Servisource’s Positive Male Role Models

Servisource’s Positive Male Role Models

At Servisource we celebrate our team members, who are not seen as employees but seen as part of the Servisource community. For International Men’s Day (Friday 19th November) we marked the occasion by recognising the positive value men bring to their families, communities and of course the workplace by nominating the Positive Male Role models here in Servisource.

In no particular order here are the Servisource Positive Male Role models as voted by the Servisource team.

David (Davey) Caldwell

Marketing Manager

  • David is always in great form, spreading joy!
  • Davey is such a positive person and always ready to get involved in whatever is required. Always goes above and beyond in what is required from him. He is a lovely person to work with
  • He is always very positive and goes the extra mile to lend a hand, and he’s a great leader to his team.
  • Servisource is Davey’s Second family, you’ll often hear him say this. His passion, motivation, determination and integrity are so evident both personally and professionally.
  • I adore this mans respect, compassion and chivalry for anyone at any level in the business – he really is an all-round gent!

I adore this mans respect, compassion and chivalry for anyone at any level in the business – he really is an all-round gent!

James McGeown

Financial Assistant

  • James is highly committed to his role and the success of Servisource
  • He is a great support, both personally and professionally.
  • He is a great leader within the company and is for many, a go to person when needing help or advice
  • I fully believe there isn’t a problem he can’t solve or make sense of
  • James is a great role model to me
  • He has worked his way up to the position he is in and has served 13 years with Servisource displaying his professionalism, continued support for the company and services we provide

He is a great leader within the company and is for many, a go to person when needing help or advice

Simon Povall

Client Relationship Manager

  • Simon is an all-round lovely guy, he is kind compassionate and very thoughtful
  • Simon encourages me and gives me the tools to do my best, I have learned a lot from Simon
  • He is simply one of a kind

Simon is an all-round lovely guy, he is kind compassionate and very thoughtful.

Brian Feeney

Recruitment Administrator

Brian is very hard working and helpful . He maintains a positive attitude and is very easy to work with

Damien Dillon

Client Care Manager

Damien is a bright and bubbly character and i believe is an excellent role model

Sean McDonnell

CRT Recruitment Admin

Sean is the person others look up to for guidance and support.
His optimism and energy shine through.

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Prostate Cancer Know The Signs

November, or now more commonly known as Movember is the month when Men’s Health is celebrated, awareness is created, and funds are raised in support of various men’s health Charites and initiatives. It is also Prostate Cancer awareness month, which is a key focus of the Movember movement.

Why? Prostate cancer is the second most common cancer in Men in Ireland, next to Non-Melanoma Skin Cancer. Ireland has the highest incident rate of prostate cancer in the EU With around 3,890 men diagnosed each year.

1 in 7 men are diagnosed with Prostate Cancer during their lifetime. It is important to know the signs to allow for early detection and treatment.

Who’s at Risk?

While Prostate Cancer is thought to be an older man’s disease, according to The Men’s Health Forum in Ireland (MHFI) Trends Report, the average age at diagnosis has dropped from 74 years in 1994-1996 to 67 years in 2012-2014. The number of men aged under 55 years at time of diagnosis has quadrupled.

Risk Factors and When to get Checked

Age

Your risk increases the older you get. Men aged 50+ are urged to arranged a Prostate Check or PSA check with their GP.

Ethnicity

Men of African and Caribbean descent have a higher incident rate, its is recommend to get check at 45.

Find out Why Here.

Family History

If you had a Father or Brother who has had Prostate Cancer you are 2-3 times more likely to be diagnosed. It is recommended to get check at 45.

What is Prostate Cancer?

The Prostate gland is found only in men, just beneath the bladder, surrounding the urethra, which carries urine. It is about the size if a walnut, however as men age the prostate begins to enlarge which can result in the development of cancerous cells.

There are three types of Prostate Cancer:

Early Localised Prostate Cancer

Found only in the prostate gland, has not spread, can show little to no symptoms.

Locally Spread Prostate Cancer

Cancer that has spread to nearby tissue outside of the prostate gland, such as the seminal vesicles or lymph nodes.

Metastatic Prostate Cancer

An advanced staged cancer, where it has spread to other parts of the body, most commonly the bone.

The prostate also makes a protein called Prostate Specific Antigen (PSA); this turns semen into liquid form.

A PSA blood test is the normally the first investigative measure a GP will take to check if there is an issue with the prostate. While a high PSA count does not always indicate the presence of Prostate Cancer, it can flag signs of inflammation which could require further investigation, such as a biopsy.

Signs and symptoms

  • Frequent need to urinate, especially at night
  • Weak or interrupted flow or urine
  • Difficulty starting/holding urination
  • Painful/Burning urination
  • Blood in Urine or Semen
  • Painful ejaculation
  • Difficulty in having an erection
  • Pain/Stiffness inn lower back, hips, upper thighs

It is important to note that these symptoms may not always be an indicator of Prostate Cancer they could be a result of Prostate Enlargement or Inflammation (Prostatitis). Always consult you GP if you have any concerns or symptoms.  

Prostate cancer has one of the highest survival rates with over 90% of men newly diagnosed surviving.

Donal Buggy, Head of Services and Advocacy, The Irish Cancer Society said:

“We saw that over a 20 year period, prostate cancer survival rates have drastically increased. Over 9 in 10 men are now likely to be alive five years after being diagnosed with this cancer, up from just 6 in 10 men in the 1990s.”

“However, in order to keep incidence numbers on a downward trend, and those survival rates on the up, every man over 50 in Ireland should be having a conversation with their GP about prostate cancer.”

Prostate Cancer can be treated with active surveillance, radiotherapy, hormone therapy, surgery to remove the prostate gland, chemotherapy, and watchful waiting.

Should you be concerned about your prostate or you are over 50 and would like to arrange your Prostate check, it is important to contact you GP to discuss your options.

Early detection can and does save lives.


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October is Breast Cancer Awareness Month and as it is the second most common cancer diagnosis in Ireland, we are here to help you get Breast Aware and check for early signs of Breast Cancer.

One in nine women will receive a breast cancer diagnosis with 3,700 new cases being diagnosed each year. Unfortunately, over 600 women a year are dying as a result of breast cancer, however while incident rates are rising, mortality rates have been declining by 2% annually.

While it is more common in women over the age of 70 (36%) and aged 50 to 69 (34%), 23% of all breast cancer diagnosis are in women between 20-50 years, according to Breast Cancer Ireland.

Breast Cancer does not just occur in women with 37 men a year diagnosed, that’s 1 in 100!

Breast Cancer Statistics and Signs

The Marie Keating Foundation’s Breast Cancer Awareness 5-point Code advises:

  1. Know what is Normal for you
  2. Know what changes to Look and Feel for
  3. Look and Feel for Changes
  4. Report Any Changes to your Doctor without Delay
  5. Attend Routine Breast Screenings if you are 50-64 years of age

Getting to know your breasts or becoming Breast Aware is the best thing you can to in helping to spot any early signs of Breast Cancer. No two breasts are the same and as women your breast can change at different times of the month due to hormones. Knowing what is normal for you is the first step in being breast aware.


The main signs and symptoms of Breast cancer are:

  • A lump, thickening or bumpy areas in the breast or armpit that seem different from other breast tissue. (Always consult your GP if you discover any new lumps)
  • Any changes in the size, shape or feel of the breast – one may become lower than the other
  • Changes to the nipple – crusting, ulceration, bleeding
  • Change in the direction or shape of the nipple – retraction or inversion.
  • Discharge from one or both of your nipples.
  • Red scaly rash on one nipple
  • Dimpling (like an orange peel) of the skin – can also present as puckering or redness
  • Unusual Swelling in either armpits or around your collarbone.
  • Soreness or warmth in one or both breasts
Breast Cancer Signs, Breast Aware

Once you familiarise yourself with the signs and symptoms of Breast Cancer it is then time to familiarise yourself with your own breasts. In Ireland women over the age of 50 are offered free breast screening which involves a mammogram. These screenings continue every two years up until the age of 69. However there are current talks about decreasing the age for free breast screenings.

To check your eligibility or enquire about your free breast screening Freephone 1800 45 45 55 or check the register here.

Breast changes can occur during a woman’s menstrual cycle, while breast feeding or throughout menopause. That is why it is important to know your breasts, know what is normal for you and to conduct regular self-checks.


Easy Breast Self-Check Steps:

  • Using a mirror look and inspect your breasts. With arms by your side, then raise your arms to check for any changes or dimpling. Lean over to check for any changes in size, inflammation, or enlargement.
  • Lying Down, use opposite hand to breast. Using three fingertips, the index finger, ring finger and middle finger, start from the centre of your breast and work yourself outward in small circular motions, applying pressure to check for any lumps or changes.
  • Cover the entire area of the breast, from the collarbone to below the breast, the space in between your breasts and along the armpits.
  • Repeat with your free arm bent behind your head.
  • Repeat standing in the shower with soap making it easier to move and feel tissue or lumps.
  • Compress/Squeeze nipples to check for any discharge (unless breastfeeding)

Note any changes and contact your GP with ANY concerns.

Breast Self Check Steps

Breast Self-checks should be conducted monthly by anyone over the age of 20. The opportune time to conduct a breast self-check is 7-10 days after a menstrual period.

Survival rates in Breast Cancer in Ireland have increased to 85% due to increased awareness and breast screening.  At present there are over 2,500 women in Ireland who have survived Breast Cancer.

Nine out of 10 breast changes are not an indication or result of cancer however it is always important to consult you GP if you notice any changes.