Industry Insights: Telephone Interview Tips

Industry Insights: Telephone Interview Tips

Telephone Interview Tips:  

Telephone interviews have become the “new normal” in the world of recruitment due to adaptation during the ongoing global pandemic. Although interviews and the interview process itself can be daunting for candidates, telephone interviews have provided various benefits to the recruitment process for both candidates and recruiters.  

Pros: 

  • Time and cost effective – telephone interviews remove the requirement for a face-to-face interview at times and enable all participants to schedule the interview on a time and date that suits both parties. It also removes time that may be spent on travelling, in addition to costs of travel, as well as potentially completing an interview from the comfort of your own home or preferred environment.  

Two Key factors to take into consideration when engaging in a telephone interview:  

1. Coverage

Do you have suitable coverage to complete an interview over the phone?  

2. Environment

Is your environment suitable to complete an interview? I.e., quiet with little to no disturbances.  


Candidate Interview Tips:  

Contact Details

This is more of a pre-interview tip, however, when notified of your interview invite before signing off with your recruiter, ensure that the correct contact details you provided, such as your email address and preferred contact number are up to date and accurate. 

Environment

This may seem like an obvious interview tip, however, it is extremely important to ensure you have a quiet environment to take a call to complete the telephone interview.  Outside or background noise factors can disrupt the flow of an interview, distract you or the interviewer and create an unprofessional environment.

Coverage is key! A Telephone interview depends on adequate coverage to prevent the telephone interview call from dropping. The last thing you want whilst on a call with a prospective employee or recruiter is for the call to drop mid-interview. If you have bad coverage in your home or a noisy environment, a key interview tip is to find a shared office space. Most shared office spaces have private meetings rooms you can book out in order to take your phone interview without any disruptions.  

Punctuality

While you don’t need to travel to take part in a phone interview it is important to be punctual and prepared. Set a reminder for yourself for the time and date the telephone interview is due to take place.  This will allow you to get your environment, notes, and yourself prepared.

Smile

Although this interview tip may sound odd, it can be recognized whilst on a phone call when a participant is smiling. This in itself can promote a positive conversation and aid in the interview communications, showing confidence and positivity.  

Have & Take Notes

One of the perks of a phone interview is that you can have your notes about the role and company on hand to revert back to if needed. You should also always have your CV in any interview situation to highlight your experience and competencies throughout the interview. 

Another Interview Tips is to have a pen and paper when taking part in a phone interview. This is important to note any questions you may have at the end of the interview.

Ask Questions

The telephone interview process is primarily focused on querying the candidate’s competencies and experience for their desired role, however, it is important as a candidate to ask any questions that may arise regarding the role you are interviewing for. This will highlight the candidate’s interest in the role itself and furthermore, their desired career overall.  

Be Confident

Although it can be difficult to remain confident during an interview due to nerves, always remember that you have reached the interview stage because the recruiter has identified your core competencies and abilities.

Stay In Contact

Revert back to the recruiter at a later stage if needed. If you require any update or have further questions post-interview, email, or phone the recruiter you were dealing with to seek clarity, they are always there to help.


Take a look at our jobs page to see if you would like put any of our Industry Insight Interview Tips into practice


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At Servisource , we understand the importance of the candidate’s experience throughout the entire recruitment process. This is why each candidate who applies for a role with Servisource will have a dedicated member of our Centralised Recruitment Team to assist them in their journey, from the moment they submit an application all the way through to getting activated as an employee, and beyond.  

Our Centralised Recruitment Team have made a number of effective and lasting improvements to enhance the overall candidate’s experience:

  • Continuous Communication & Engagement
  • Easy Application
  • Honesty & Transparency
  • Receiving Feedback
Continuous Communication & Engagement

We understand candidates can be left feeling frustrated or disheartened being left in the dark waiting on updates on their application. 

Our recruiters:

  • Ensure to communicate with candidates regularly following up with them at each stage of the application process
  • Keep them up to date with any new and relevant information on both their application and the position they have applied for. 
Easy Application

We have made our Application process more convenient for candidates, moving from paper application to now an online application form.

Our Online Application Form makes it easier & quicker for candidates to apply, and in turn resulting in getting candidates placed in a shorter time frame. 

Honesty & Transparency

We have a promise to our candidates to be honest and transparent with them from the very beginning to the end stages of their application

  • Ensuring the information provided about the role is clear
  • Providing clarity on the length of the recruitment process and what each stage will hold.  
Receiving Feedback

We are consistently asking our new starters for feedback on their own candidate experience during the recruitment process, discovering areas where we can further improve on to continuously enhance the overall candidate experience.  

Automated Recruitment Process

Recruitment is a people focused industry and the higher the calibre of human talent you can get through, the better your recruitment process is. At Servisource we use an Automated Recruitment Process which allows us to source top quality human resources and they can come on the journey with us from the comfort of their homes. 

Good talent is often hard to find, and businesses are always looking for talented individuals to better performance. The automated process allows us to identify and engage talent which saves both time and money. 

The impact of the ongoing global pandemic has presented many obstacles to people trying to find employment, this is an area where the automated candidate experience is extremely beneficial.

This automated experience allows potential talent to connect with us in ways they could not before. Candidates can complete the entire process from their laptop, tablet, or phone which helps stop social gathering, lessen the spread of Covid-19 and makes it more accessible for candidates from every location.

The automated process has streamlined recruitment and changed the way both candidates apply for jobs and the way in which employers look for talent. Candidates looking for a job generally want to start working and earning a wage as soon as possible. This automated process is much more efficient and cost effective as there is no travel time or costs for either party for interviews, letters, etc.  

Automated Candidate Journey

At Servisource Workforce Solutions the Centralised Recruitment Team works with an Automated Candidate Journey. The candidate experiences several online automated steps to ease the application process from start to finish.  

Studies have shown that candidates who have rate their experience as poor, 72% say this is a result of a negative journey from application to activation. (Source: CareerArc)

A candidate’s journey can be projected and imagined through certain key factors, recruiters can therefore envision how the candidate feels and experiences the process.  

Key Factors

  • Job Ads
  • Company Website
  • Social Media Pages
  • Interactions with the Recruitment Team
  • Job Application
  • Application Communication
  • Line Feedback
  • Welcome/Onboarding

It’s important to note that each key factor plays an important role in the candidate’s decision whether to continue with their application or apply elsewhere. That is why each key factor should be a positive experience for the candidate. 

Servisource Recruitment Consultants have expertise in Temporary Recruitment. The recruiters understand that some candidates are active and searching for jobs, but most are passive candidates not looking for a particular role. It is therefore the duty of the candidate experience to draw new talent in and for them to recognise the opportunities available to them.  

The Servisource Automated Candidate Journey
1. Online Job Adverts

Online Job Adverts are shared by the recruitment team across all channels and platforms, reaching out to as many candidates as possible. All Job Adverts supply the recruitment team information, including a freephone number to contact the team. The team has a dedicated 24 hours, 7 days a week apply online form, through the recruit island jobs platform.  

2. Centralised Recruitment Team Website

The CRT’s proficient website captures candidates and employers as well as recognising the benefits of the team. Demonstrating the teams market knowledge and expertise to ensure the best appointments for candidates. 

3. Social Media Platform

The use of social media enhances the candidate search capabilities and identifies specific candidates with efficiency and accuracy. Using all channels to communicate their expertise in recruitment of Homecare, Healthcare, Business Support and Construction and Manufacturing staff. 

4. Interactions with the Recruitment Team

Automated Candidate Journeys limit paper-based submission and speed up the application process. The candidate journey involves an ability to work with the candidate on a personal level assisting them reach every opportunity.  

5. Job Application

The Automated Candidate Journey allows recruiters to communicate with candidates and work efficiently with the Job Application. Recruitment can easily identify suitable candidates for roles. The team can also identify how an application can be transformed or referred into another activation in another part of the business.  

6. Welcome / Onboarding

The final stages of the process are automated, collecting relevant bank details, references and sending out client information can all be done through the push of a button, making the recruitment process efficient and hassle free. In turn, the candidate experience becomes quick, easy and positive.  

Business Support & Construction Candidate Experience

Here at Servisource, when applicants apply for a role within Business Support or Construction, we aim to make the process as easy as possible for the applicant. We like to make the Automated Candidate Experience as easy and friendly as we can. Below we have outlined in stages from the candidate’s application straight through to placement.

01

Stage 1 – Application

This stage is where the candidate would choose the role, they would like to apply for on many of our job sites we are connected with. These would be the likes of Recruit island, Job.ie, indeed and also LinkedIn.  

Once the candidate had chosen which role, its up to the recruiters from the Centralised Recruitment Team. (CRT)

02

Stage2 – Screening

When the CRT recruiter sees your application, they would get contact you about the role. This is what the recruiters would call the Screening stage. 

Servisource take pride in this stage as it builds up the relationship between the recruiter and the candidate. They would have a chat over the phone about the role and see if you would be suitable.

03

Stage 3 – CV & Interviews

If successful in stage 2, that’s where the recruiter would send the CV over for the client.

The client would then set up an interview. The details of the where and when would be sent out by a CRM (Customer Relations Manager) from Servisource.  

IF chosen for an interview at it goes well and get chosen for the role, this would bring you onto stage 4 of the process.

04

Stage 4 – Application Package

The recruiter would then send you out an application package via email. This would be requesting information such as:
References, GV request, Bank Details and some documents to be signed and returned.    

05

Stage5 – Activation

Onto our last stage. When all the information then gets returned, Congratulations! We can go ahead and activate the candidate with Servisource.     

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AHCAI is involved with an industry led consortium of private healthcare providers and Griffith College the coordinating provider, in preparing a two-year apprenticeship program at Higher Certificate level 6, for healthcare assistants. It is an industry led apprenticeship during which healthcare assistants will acquire a greater knowledge of health and illness, work autonomously and become competent in a range of clinical and social care skills to assist the registered nurse.  The proposal was accepted by the Apprenticeship Council and announced, alongside twenty or so other apprenticeships, by the Minister for Education Richard Bruton on 8th December 2017.  The course will begin early in 2020. 

The next step in the process is to seek regulation for this higher-grade of healthcare assistant so that they will have a national scope and code of practice and ethics.  The higher-grade healthcare assistants will be responsible for their own practice.  All this is coming about in consultation with healthcare assistants rather than having decisions made about them without them.

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The Top Challenges of Recruiting International Healthcare Professionals

Though global healthcare recruitment can be a complicated procedure, understanding the specific challenges and requirements will help you attract and attain the talent you need. In this article, we’ll talk you through some of the main challenges of recruiting international healthcare professionals.

Understand right to work legislation

When recruiting staff from other countries, you’ll need to make sure that candidates are legally able to work in Ireland.

International workers will be required to have a permit to work in Ireland, but there’s plenty of other preparation they’ll need to do before embarking on their new role at your healthcare organisation. This includes:

Candidate Certificate – This must be applied for an International Nurse who receives a decision letter from NMBI to complete either the RCSI exam or Clinical Adaptation.NMBI issue the candidate certificates.

Atypical Visa – this must be applied for the International Nurse to gain legal entry into Ireland. This is applied through the Atypical visa office directly.

Entry Visa – This must be applied for in the International nurse’s own country to allow them to exit their own country legally and travel to Ireland.They do this by applying to their own immigration office.

Applying for permission to stay

Once your Nurse is in Ireland, they’ll need to apply for permission to stay, and register with immigration.

There are several different employments permits an International Nurse can apply for;

Stamp 0

Stamp 0 indicates permission to stay in Ireland for a temporary period, subject to conditions.

  • You must be of independent means, ie fully financially self-sufficient. Alternatively, your sponsor in Ireland must be of independent means and can support you fully.
  • You cannot receive any benefits or use publicly funded services, eg be treated at a public hospital. You must have private medical insurance.
  • You must not work or engage in any business, trade or profession unless specified in a letter of permission from INIS.

You may be given Stamp 0 if you have permission to:

  • Retire to or live in Ireland as a person of independent means
  • Be a visiting academic at an Irish university or college
  • Live in Ireland as the elderly, dependent relative of a non-EU/EEA or Swiss citizen
  • Extend a short term visit here due to exceptional humanitarian circumstances
  • Work here for an overseas company to carry out a specific task for a limited time

Other

  • Register or renew
  • Register for the first time or renew based on Stamp 0

Stamp 1

Stamp 1 indicates permission to work or operate a business in Ireland, subject to conditions. Stamp 1 is reckonable as residence when applying for citizenship by naturalisation.

  • You must not start a job or enter employment unless you or your employer has obtained an employment permit for you.
  • If you do not have an employment permit you must not engage in any business, trade or profession unless specified in a letter of permission from INIS.
  • If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 1 if you have permission to:

  • Work here based on an employment permit
  • Operate a business here
  • Work here based on a Working Holiday Authorisation

Other

  • Register or renew
  • Register for the first time or renew based on Stamp 1

Stamp 1A

Stamp 1A indicates permission in full time, paid accountancy training (in compliance with the immigration rules or regulated by the IAASA and with a training contract with a company based in Ireland) for a specified period, subject to conditions.

  • You must not engage in any other business, trade or profession unless specified in a letter of permission from INIS.
  • If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 1A if you have permission to:

  • Study accountancy as a trainee & be employed as a trainee accountant
  • Register or renew
  • Register for the first time or renew based on Stamp 1A

Stamp 1G

Graduate Student who currently holds a Stamp 2 or 2A permission

Stamp 1G indicates you have finished your studies in Ireland and have permission to look for employment here under the Third Level Graduate Programme, subject to conditions.

  • You can work full time in accordance with employment law provisions but are not permitted to operate a business or be self-employed.
  • If you wish to continue working after Stamp 1G expires, you must find a job that requires an employment permit and then follow the usual application process.

While on a Stamp 1G, your other permissions and conditions remain the same as for Stamp 2/2A.

  • You may be given Stamp 1G if you have permission to:
  • Look for work as part of the Third Level Graduate Programme

  Spouse/de facto partner of a Critical Skills Employment Permit holder or a Spouse/de facto partner of Researchers in the State on Hosting Agreements

From the 6 March 2019 the Stamp 1G will also provide for the change in policy to both visa and non-visa required non-EEA nationals, who are Spouses and de facto partners of persons who are currently resident in this State, on Stamp 3 conditions, as the family member of a person resident in the State on the basis of a Critical Skills Employment Permit or a Researcher in the State on a Hosting Agreement.

The requirement to obtain a DPSEP has been removed for this group by DBEI. INIS will grant eligible de facto partners of CSEP holders and researchers on a Hosting Agreement permission, to reside in this State on Stamp 1G Conditions without the need to obtain a DPSEP from DBEI. This will allow access to the labour market without an Employment Permit.

Summary of employment conditions for spouses and de facto partners of CSEP holders and researchers on a Hosting Agreement permission

Permitted to work in the State without the requirement to obtain a work permit

Not permitted to establish or operate a Business

Not permitted to be Self- Employed

Renewal of the Stamp 1G registration should be applied for annually, and after 5years on a Stamp 1G, you may apply for a Stamp 4

Periods spent on Stamp 1G are considered as reckonable residence for the purpose of making an application for Citizenship/Naturalisation

Stamp 2

Stamp 2 indicates permission to study a full time course on the official Interim List of Eligible Programmes (ILEP) for a specified period, subject to conditions. Stamp 2 is not reckonable as residence when applying for citizenship by naturalisation.

  • You cannot receive any benefits or use publicly funded services (eg public hospitals) unless you have an entitlement via other means.
  • You can work in casual employment for a maximum of 20 hours per week during school term and 40 hours per week during holidays. You must not engage in any other business or trade.
  • If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 2 if you have permission to study the following:

  • English language
  • Higher national diploma
  • Degree (undergraduate)
  • Master’s degree (postgraduate)
  • PhD
  • Other
  • Register or renew
  • Register for the first time or renew based on Stamp 2

Stamp 2A

Stamp 2A indicates permission for full time study in Ireland for a course that is not on the official Interim List of Eligible Programmes (ILEP), for a specified period. Stamp 2A is not reckonable as residence when applying for citizenship by naturalisation.

  • You cannot receive any benefits or use publicly funded services, eg public hospitals. You must have private medical insurance.
  • You must not work or engage in any business, trade or profession.
  • If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 2A in the following circumstances:

  • Semester abroad (ie at an Irish university/college)
  • Study at a private secondary school in Ireland
  • Register or renew
  • Register for the first time or renew based on Stamp 2A

Stamp 3

Stamp 3 indicates permission to stay in Ireland for a specified period, subject to conditions. Stamp 3 is reckonable as residence when applying for citizenship by naturalisation.

  • You cannot work or engage in any business, trade or profession.
  • If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 3 if you have permission to:

  • Volunteer, eg with a charity or non-profit
  • Be a minister of religion
  • Join your non-EEA/EU/Swiss spouse/civil partner or family member who is here based on a work permit

Other

  • Register or renew
  • Register for the first time or renew based on Stamp 3

Stamp 4

Stamp 4 indicates permission to stay in Ireland for a specified period, subject to conditions. Stamp 4 is reckonable as residence when applying for citizenship by naturalisation.

  • You can take up employment and are not required to hold an Employment Permit.
  • You can work in a profession, subject to conditions of the relevant professional or other bodies.
  • You can establish and operate a business.
  • You may access state funds and services as determined by Government departments or agencies.

If you wish to stay in Ireland past the expiry date of your immigration permission, you must apply to renew your permission and registration before they expire.

You may be given Stamp 4 if you have had permission to work in Ireland:

  • With a valid Critical Skills employment permit for 2 years
  • With a valid employment permit for 5 years
  • As a researcher (ie with a valid Hosting Agreement) for 2 years

You may be given Stamp 4 if you are granted permission:

  • To join your Irish spouse, civil partner or de-facto partner
  • To join your EU/EEA or Swiss family member based on EU Treaty Rights
  • To join a family member who has immigration permission based on Stamp 4EUFAM (ie EU Treaty Rights)
  • To join your family member who is a recognised refugee or has been granted subsidiary protection
  • To remain with your child who is an Irish citizen
  • Under the Investor and Entrepreneur Programme (including spouse/partner & family)
  • For Long Term Residence
  • As a convention or programme refugee, or based on subsidiary protection
  • Register or renew
  • Register for the first time or renew based on Stamp 4

Stamp 5

Stamp 5 indicates permission to stay in Ireland without limits on the time you can remain here, subject to other conditions. Stamp 5 is reckonable as residence when applying for citizenship by naturalisation.

The stamp will be valid up to the expiry date on your passport.

You may be given Stamp 5 if you have permission to:

  • Remain in Ireland ‘Without condition as to time’ (WCATT)

Stamp 6

Stamp 6 indicates you are an Irish citizen with dual-citizenship.

  • You may be given Stamp 6 in your non-Irish passport if you have applied for permission to:
  • Remain in Ireland ‘Without condition’

When you offer a job to an international candidate, it’s your duty to make them aware of these procedures before they accept the offer.

There are some exceptions to these rules, so make sure you’re aware of them during the recruitment process.

It’s also important to remember that recruiting staff from abroad may take more time than employing from Ireland. Candidates need to apply for a visa three months before travelling, and there may be additional time needed to prepare documents such as Employment Permits to support their application.

Know your international registration bodies

Registration bodies are important in making sure that health professionals are trained appropriately and deemed competent and fit to practice.

Despite these challenges, recruiting employees from other countries can be very rewarding and bring important skills and talent to your healthcare business. If you ensure you understand the process of recruiting international candidates, you’ll soon be hiring some fantastic assets to your team.  

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Article Written By:
Alan Hickley & Aileen McCann