How to Maintain Confidentiality in Healthcare Training

5 tips on finding the right homecare provider
How to Maintain Confidentiality in Healthcare Training

How to Maintain Confidentiality in Healthcare Training

When it comes to healthcare, confidentiality is paramount. Sensitive patient information and the potential for a data breach is something that should be taken into account. It is important that organisations in the healthcare industry take measures to ensure that all training related materials remain secure. We will provide tips on how to maintain confidentiality in healthcare training and why security works best as an active engagement among managers and personnel.

Supervision and oversight

Supervision is a crucial tool for companies that provide healthcare training. They must ensure that they put in place adequate supervision mechanisms to oversee their trainers’ activities. This is particularly important when sensitive information is being shared between trainers and trainees. A good supervision plan will include measures to provide ongoing support and guidance to trainers, this is to make sure that patient information is respected. Policies need to be developed as well as procedures to handle any breaches. Through effective supervision, companies can build an environment of trust and safety, instilling confidence in both their trainers and trainees.

  • Qualified supervisors: these should monitor trainees’ activities and address breaches or concerns.
  • Regular monitoring: implement monitoring of trainees’ access to patient information through audit logs.

Did You Know?

Health professionals who had direct contact with the patients were more likely to have a favorable attitude towards patient confidentiality than those who didn’t have direct contact with the patients. 

NHS worker

Secure data handling

Companies must ensure secure data handling to safeguard patient information. Training should cover the proper handling of both physical documents and electronic records. The use of encryption and access controls can help protect data from unauthorised access. Training should emphasise the importance of limiting access to only those who require it. Through secure data handling, healthcare companies can increase patient trust and compliance with data privacy laws.

  • Access controls: trainees should only have access to the minimum necessary data relevant to their training.
  • Secure storage: physical records should be kept in locked cabinets and digital records on secure servers.

Training at Servisource

• Our Training academy offers bespoke solutions, providing a supply of qualified, skilled and confident people.
• Technology, Innovation and Continuous Improvement are at the core of how we operate.
• We are a nationally recognised training institute, certified to PHECC standards and affiliated with the Irish Heart Foundation and American Heart Association.

At Servisource, it is extremely important to us that training details remain confidential when using sensitive information. We do this by shredding any paperwork after use, using a secure Training Management System that only the training department have access to and information is never shared with third parties.

Confidentiality agreements

Healthcare companies need to ensure that their employees are equipped with the knowledge and skills required to keep patient information confidential. This can be achieved through ongoing training that emphasises the importance of handling patient information and covers best practices. By providing regular training sessions, companies can ensure that employees are up-to-date on any changes to industry regulations and can confidently navigate any potential breaches. Healthcare training should also stress the role that ethics play, helping employees to develop a strong sense of responsibility and professionalism.

  • Privacy agreements: trainees should sign a legally binding non disclosure contract (NDAs) that establish a confidential relationship, outlining the responsibilities of patient information and privacy.
  • Case-based training: these focus on hypothetical or de-identified patient scenarios instead of real patient data.

As healthcare providers, it is our responsibility to remain aware of proper laws and regulations in relation to the maintenance of privacy in the workplace. In doing so, we can ensure that every patient is treated with the utmost respect and dignity when it comes to their personal information. Through the correct supervision, secure data handling, and signed agreements, training can be carried out ethically and in line with data protection laws. The training process is essential for providing safe, quality care to those who need it and this is why it needs to be done in the right way, ensuring safety and peace of mind for everyone.

Why not view our Training Options today?

The Role of Communication in Healthcare Staffing

5 tips on finding the right homecare provider
The Role of Communication in Healthcare Staffing

The Role of Communication in Healthcare Staffing

The role of communication in healthcare staffing cannot be underestimated especially when it comes to ensuring optimal patient care. All health departments must create a system where they can work together in order to provide for the patients as well as all staff involved. This has a range of benefits which ensures that collaboration is promoted, patient outcomes are improved as well as a reduction in errors. This creates a successful working environment for all involved.

Promotes collaboration

It is essential in promoting teamwork and collaboration among staff. Workers can work together to provide efficient and coordinated care to patients. The ultimate goal of a healthcare provider is to provide quality care and improve patient outcomes. Clear and concise collaboration between healthcare professionals helps in forming a shared understanding of patient needs and treatment plans. It reduces errors, improves patient satisfaction as well as health outcomes.

Staffing agencies and hospitals can cultivate a positive working relationship that enhances the overall quality of healthcare services provided to patients. This involves several aspects, including clear job descriptions, timely updates, and ongoing support during the hiring and onboarding process. It paves the way for efficient teamwork, trust, and respect between the two entities, ensuring that they can work together to serve their community’s healthcare needs.

Whether it is nurses and doctors working together to ensure patients receive the right people with the right skills and knowledge at the right time, or staff administration collaborating with workers and staffing agencies through the hiring process. This collaboration helps to promote effective communication throughout a healthcare environment.

Did You Know?

39% of Irish people ask that healthcare professionals use more understandable language and less medical jargon.

Nurse and midwife giving thumbs up and The Role of Communication in Healthcare Staffing

Improved patient outcomes

Effective conversation and rapport between care providers and patients can help to build trust and increase patient satisfaction. This then results in improved patient outcomes. Listening to patients about their symptoms allows healthcare providers to assess their conditions, understand their needs, and provide the appropriate treatment plan.

In turn, appropriate instructions given to patients can help them to adhere to medication regimes, manage their conditions and prevent readmissions. This reduces the likelihood of errors and misunderstandings that can lead to negative outcomes.

Showing empathy and speaking directly to patients is critical in building trust and rapport. Families of patients can feel heard and listened to in a hospital setting which gives them the peace of mind that their loved ones are being looked after.

According to the World Health Organisation (WHO):

There are fewer errors and better treatment outcomes when there is good communication between patients and their health-care providers.

Reduces errors

If there is miscommunication, this can lead to errors which can be detrimental to patients. This miscommunication can be between healthcare staff or healthcare staff and their patients. Mistakes such as incorrect dosage, carrying out procedures incorrectly, misdiagnosis, or administering the wrong medication may occur. It is important that the medical staff listen to their patients about their symptoms so they can reduce errors in diagnosing their condition.

When healthcare professionals have open communicative channels with their colleagues, they can offer valuable insights, learn from each others’ experiences, and work together to deliver the best possible care for patients.

Staffing agencies play a vital role in ensuring that hospitals have the right personnel to meet the right patient needs. They can work with hospitals to identify areas where additional staff is needed and can provide qualified candidates to fill those positions. By doing so, errors caused by understaffing or lack of qualifications are reduced.

Business and hospital staff. Ensuring a Diverse Pool of Candidates with a Staffing Agency

Collaboration is at the heart of how Servisource operates. Our consistent, dedicated bookings coordinator gives hospitals and care facilities the confidence we can provide for them. With a direct line to our dedicated booker, staffing requirements can be discussed at any time of the day.

We pride ourselves on successful patient outcomes and a reduction in errors. Our team provides hospitals with a 24-hour service with guaranteed fast results and excellent service. These are some of the key reasons why we have been the partner of choice for hospitals since 2010. We source the right people with the right skills and knowledge at the right time, allowing continuity of patient care for our clients and patients.

Healthcare staff and The Role of Communication in Healthcare Staffing

Communication is a critical factor in healthcare staffing. Whether it is through doctor-to-patient or staffing agency-to-hospital HR interactions, it is imperative that there are clear conversations between all parties involved. Organisations learn to implement techniques such as openness so that everyone understands each other’s goals and objectives clearly. This in turn leads to a higher quality of collaboration and care, better patient outcomes, and smoother operation processes with a reduction in errors.

Contact Servisource for all your Temp Staffing needs.

The Importance of Health Screenings in the Workplace

5 tips on finding the right homecare provider
Doctor and worker health screening

The Importance of Health Screenings in the Workplace

Keeping employees healthy and safe should be a priority for employers and one way to do this is by providing them with access to health screenings. These can make all the difference when it comes to a thriving work force. They are one part of how an employer can get proactive about worker safety, leading employees to feel valued and respected in their environment as well as helping boost morale within the business. The importance of health screenings in the workplace cannot be underestimated especially with the below range of benefits that come with it.

1. Allows early detection

It is known that healthy employees lead to a healthy business. These screening programmes give employees the opportunity to identify potential problems before symptoms appear, providing valuable insights into their condition. The advantages of early detection include:

  • Quicker intervention which prevents conditions worsening.
  • Reduces absenteeism from work because of a healthy workforce.
  • Reduces healthcare costs because of less illnesses.

Quicker intervention means that if there are any unhealthy conditions found, then the screening will find it, allowing that employee to seek medical help and preventing the condition from worsening. It prevents them from having to take time out of work in order to make appointments with a healthcare provider for check ups.

It gives them the peace of mind that their health concerns are being looked after and prevents them from becoming unexpectedly ill. By identifying an employee with high blood pressure and cholesterol, it can help to identify the risk of heart disease, allowing them to take action to prevent further damage to their state of being.

Within the past few years, it has been important for businesses and healthcare facilities to screen and test for Covid-19.

This minimises the spread of the virus within the workplace and helps identify COVID-19 symptoms before they spread. 

Servisource Occupational Healthcare are leading providers of Covid-19 PCR & Antigen Testing onsite for clients, ensuring a better and safer work environment for all. PCR & Antigen Testing is required for a variety of reasons: when travelling abroad, returning from abroad, returning to work or just for peace of mind, especially when in contact with those who are vulnerable or elderly. 

Why Choose Servisource Occupational Health for Covid-19 Testing:

– Travel Clearance Certificate available.
– Fast Results within 12-36 hours.
– All testing performed by Registered General Nurses.
– Discounted Local Rates.

2. Helps increase productivity

They are a necessary and effective way to keep employees healthy, happy and productive. By offering them, employers are sending a message to their staff that their well-being matters. When employees feel that their employer cares about their health, they are more likely to feel motivated and engaged in their work. They become more mindful and more aware of how to stay healthy, therefore leading to a better lifestyle.

Did You Know?

Nearly 40% of Irish workers are struggling with everyday life due to the Covid-19 pandemic.
This is according to a study by Laya Healthcare, which found that 91% of respondents reported an increase in anxiety.

stressd worker and The Importance of Health Screenings in the Workplace

These statistics underline the importance of these check ups. When employers take conscious steps to place employees’ health as a priority, it demonstrates their commitment and concern for their well being. In turn, employers can reap the rewards of increased productivity where employees feel supported.

Promoting a culture of health and wellness in work can foster a less stressed and engaged workforce, which can translate into a positive impact on the company’s growth.

3. Attracts and retains employees

Employees take pride in being a part of an organisation that values their well-being, creating a sense of loyalty and commitment to the company. Offering this service can help retain current employees and attract new talent, as employees are more likely to stay with a company that values them. By prioritizing them, companies can create a culture of wellness along with the below benefits:

  • Helps to build trust, reinforcing the company’s commitment to employees by showing concern and care.
  • Reduces absenteeism – if a serious problem is identified early, it can be prevented, therefore reducing the need for replacement staff.
  • It attracts potential employees who see it as a huge benefit, preventing them from visiting healthcare services outside of work, which can interfere with their home life.

Prioritising health is a smart investment for any business looking to keep their workforce strong and productive. Employees are also more inclined to apply for work that provides this service, as it is seen as a great benefit within today’s competitive job market.

Occupational Health Screening with Servisource

We are a leading supplier of High Quality Occupational Health Services and provide a confidential, professional service with a state of the art online medical booking system. Onsite and mobile screening is available and the following are just a few of the testing services we have on offer:

  • Blood Pressure checks.
  • Covid19 PCR & Antigen Testing.
  • ECG Cardiology Screening.
  • Optical Eye Tests.
  • Blood Tests.
  • Lung Function Tests.

Servisource’s aim is to educate and inform employees through our Employee Wellness Programme, which advises on developing individual practical changes to promote physical, mental and social wellbeing and is carried out through seminars and lunch time talks.

Business and hospital staff. The Importance of Health Screenings in the Workplace

The importance of providing this service in the workplace cannot be underestimated. They are an important way to catch potential health issues early and provide employees with the appropriate resources to help treat them.

Investing in them regularly can also improve morale, productivity and overall company performance while improving retention rates. It creates a healthier and happier working environment which is something every organisation should strive towards.

Want to know more about our Occupational Health Services?

What is Special Education Support and Why is it Important?

5 tips on finding the right homecare provider
SEN worker and young boy

What is Special Education Support and Why is it Important?

The term ‘SEN’ or ‘SEND’ (special educational needs and disabilities), is used to describe learning disabilities that make it difficult for a student to learn. It is an essential part of the education process as it provides educational assistance for students with disabilities and learning disorders. Designed to help students receive educational opportunities, it allows them to reach their full potential. Knowing what special education support is and why it is important, allows families and schools to recognise it and provide the educational support needed.

Types of learning difficulties requiring special education

There are various types including physical, cognitive, behavioural and social. Below are the most common that are found in learners with SEN needs.

  • Cognition and Learning: when a child has difficulty with all learning or difficulties with specific activities such as reading or spelling. Trouble understanding instructions is also common and carrying out tasks as well as memory difficulties.
  • Communication and Interaction: may have difficulty talking to others or understanding conversations. May have difficulty with interactions with others, such as not being able to take turns.   
  • Physical and Sensory: might have hearing or vision loss, difficulty with sensory processing and being under or over-sensitive. Might also have a medical condition which affects them physically.    
  • Social, Emotional and Mental Health: could display behaviours such as having very low self-esteem or being very anxious. Might display challenging, disruptive or distressing behaviours and have underlying conditions which affect their mental health.  

Support can come in a variety of ways, depending on the needs of the individual. It may include specialised learning materials such as assistive technology (braille equipment, modified software), or in the form of classroom modifications (ramps instead of steps for wheelchair users), or involve working with a specialist teacher to create personalised educational plans (a plan designed to work around the learner’s specific difficulties). SEN is essential for the success of students with specific learning needs for the below reasons:

Allows participation in the classroom

Support is essential in ensuring that every student can participate fully in the classroom. With the right accommodations, students with different abilities and learning styles can feel included and valued in their educational environments. Incorporating various teaching methods and materials can help to keep students engaged. Different learning styles, such as visual, auditory, and kinesthetic can be used to do this. You can read more about these on our previous blog Dyslexia Support: Strategies and Resources for Students and Teachers.

Allowing participation in the classroom is not only about accommodating differences but also about fostering a sense of belonging and empowerment. When all students have access to the tools and resources they need to thrive, they can maximize their potential and contribute to a more diverse and equitable classroom.

Did You Know?

Almost one in every four pupils now has SEN, with a handful of schools educating 200 or more children.

Enhances confidence and self-esteem

This kind of support plays a significant role in shaping an individual’s outlook towards life. It not only enhances their knowledge but also improves their confidence and self-esteem. It empowers individuals to make informed decisions and provides them with the necessary skills to succeed in life. Knowledge gained from education not only fosters intellectual growth but also helps instill a sense of self-worth and purpose.

When individuals feel confident in their abilities and knowledge, they are more likely to pursue their goals and achieve success. This support provides a platform for individuals to explore their potential and ultimately build a strong foundation for their future.

SEN with Servisource

Servisource Education Support provides appropriately qualified and experienced Educational Support Workers (ESW).
These assist individual students with disabilities to equal access and participation during their studies in Further and Higher Education Colleges.

education support worker and student. What is Special Education Support and Why is it Important?

Servisource is in a unique position in that our department is stand alone and staff within the department work solely on requirements for our clients in educational facilities. Our technology enabled systems allow us to recruit and place the right people quickly and efficiently using an online roster completion, submission, verification, and approval system. Allowing us to provide the support right when you need it.

Builds partnerships between educators and parents

Effective support is crucial for building meaningful partnerships between educators and parents. When teachers and parents collaborate, students tend to perform better academically and behaviorally. This partnership involves strong communication, mutual respect, and a shared sense of responsibility for the child’s success. Engaging parents in their child’s learning journey not only strengthens the relationship between home and school but also ensures that students receive continuous support and guidance.

It is also vital for educators to make the effort to understand the cultural backgrounds of their students’ families, be mindful in their approach and tailor it accordingly. By working together, parents and teachers can create a positive learning environment that benefits the entire educational community.

Child and two women. What is Special Education Support and Why is it Important?

It is evident that learning support plays an incredibly important role in our educational system. It provides individuals with disabilities access to education that otherwise may not have been available. Through various teaching support methods, these learners are able to learn at their own pace and achieve success beyond what they thought possible. It can teach learners the importance of confidence and resilience and build a bond between educators and parents.

Every student who is eligible for such services should get the support they need in order to succeed academically and socially. With the right resources available, any student can reach their full potential.

Want to know how our Education Support Services can assist you?