Harnessing AI to Close the Healthcare Gap
As Director for Recruitment Services at Servisource, I bring 16 years of experience in healthcare recruitment and workforce strategy. Since joining Servisource in 2009 as Healthcare Division Manager, I have led teams across all HSE geographical areas and hospital groups, focusing on delivering exceptional service and consistently high agency fill rates. I have developed strong USPs for the Servisource brand, ensuring that we provide tailored, high-quality solutions for every client. Today, I lead our healthcare teams in creating innovative strategies and am passionate about integrating artificial intelligence and harnessing AI to close the healthcare gap, matching the right professionals to the right roles faster, supporting clinicians, and ultimately improving patient outcomes.
At Servisource, we see artificial intelligence as a powerful enabler of better healthcare. By integrating AI responsibly into our recruitment and service delivery processes, we’re improving access to care, supporting clinicians, and ultimately achieving better outcomes for patients. It’s not about replacing the human connection in healthcare, it’s about enhancing it.
Artificial intelligence is one of the most powerful tools driving this transformation. By integrating AI into our services, we can enhance patient outcomes, reduce clinician workload, and address critical gaps in care delivery. Our focus is on using AI ethically and responsibly, always as a complement to human expertise to create smarter, more accessible healthcare solutions.
According to the McKinsey Health Institute, mental disorders represent around 15% of the global disease burden, yet only 1–2% of total healthcare funding is allocated to mental health. AI can play a key role in addressing this imbalance by improving access to care, particularly in underserved communities.
At Servisource, we prioritise ethical design, data privacy, and clinician supervision to ensure AI tools enhance mental healthcare, reduce barriers, and deliver equitable outcomes for all.
Servisource developed Zapp, an efficient, innovative time and attendance solution offering a complete service for rostering/booking agency staff efficiently within the healthcare sector in Ireland. Used by the HSE, and several leading hospitals, it champions electronic records management for agency healthcare workers. Zapp aids our communications, shift planning, invoicing, activity reporting to facilitate candidate and HSE access, allowing us to source from our extensive database, with access to over 1,100 temporary staff nationwide.
A multi award winning invoicing and shift scheduling app giving both our Clients and Candidates access to our self-booking platform ensuring transparency and real-time visibility of shift schedules. Through Zapp, Servisource can rapidly mobilise agency nurses and midwives to facilitate cover for sick leave, self-isolation, weekends, within 0-24 hours of requests.
- 90% of shifts filled within 30 minutes
- 131, 000 hours filled in June with 1,468 Active temps
- 95% of HSE clients use ZAPP Nationwide
Servisource received the Excellence of the Year Workplace 2023 award for our Zapp technology, proving that Servisource is dedicated to providing unparalleled healthcare solutions to support the healthcare service right when you need us.
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AI-Enabled Training and Support
One of AI’s biggest advantages is its ability to support healthcare professionals with immersive training opportunities. AI-powered simulation platforms help staff practise responding to complex mental health scenarios in a controlled, risk-free environment.
These simulations allow healthcare professionals to build critical thinking skills, emotional resilience, and confidence when supporting patients in real-world situations.
AI-driven coaching tools provide real-time feedback, helping new clinicians and support workers learn best practice techniques faster. This approach also empowers non-specialist workers in task-sharing programmes, enabling them to provide high-quality mental health support under professional supervision.
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Enhancing Care
AI-powered tools also support clinicians during live care. Natural language processing can transcribe sessions, flag key issues, and offer suggestions in real time. Algorithms can monitor digital behaviours to identify early warning signs, allowing faster triage and intervention. These solutions reduce clinician workload while maintaining quality standards.
It is helping Servisource optimise the delivery of care, ensuring patients receive timely and effective support. Our AI scheduling systems connect clinicians to patient needs right away. This cuts waiting times and makes services more efficient.
These tools also help balance staff workloads, supporting clinician wellbeing and reducing burnout. This significantly reduces the administrative burden on clinicians, allowing them to spend more time with patients. AI algorithms can also detect patterns or warning signs in patient data, helping to identify individuals at risk earlier and intervene sooner.
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Improving Access and Patient Experience
Chatbots and virtual assistants can deliver cognitive behavioural techniques and provide immediate support when human services are unavailable. While these tools increase access and convenience, it is essential to ensure they are used ethically and under clinician oversight.
AI-powered virtual assistants and chatbots are revolutionising the way patients access healthcare. At Servisource, we are developing solutions that guide individuals through initial assessments, answer frequently asked questions, and connect patients with the right service. These digital tools are particularly valuable for individuals who may be hesitant to seek in-person support or who live in areas with limited mental health resources.
By offering immediate access to information and self-help resources, AI-enabled tools complement human-led care. They can also triage patients more effectively, ensuring those who need urgent help are prioritised, while others are connected to the most appropriate resources.
At Servisource, we see artificial intelligence as a catalyst for building a stronger, more resilient healthcare system. By harnessing AI to streamline operations, support healthcare professionals, and enhance patient care, we are bridging critical gaps and making healthcare more accessible and effective. Our solutions, such as Zapp and AI-enabled training platforms, not only reduce administrative burdens and clinician burnout but also enable faster, smarter decision-making that leads to better outcomes for patients. Guided by ethical standards, a commitment to data privacy, and a focus on complementing not replacing human expertise, we are using AI to create sustainable, people-centred healthcare for the future.
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