Winter Planning within the Covid19 Pandemic

Supporting the

Winter Planning within the Covid19 Pandemic

October 2020 – April 2021

Servisource has capacity under all 3 headings please see below for specific programs which are ready to deploy.

  1. Enhancing Community capacity decreasing acute hospital demand
    1. Myhomecare – nationwide home care delivery specialist, HSE approved and JCI accredited with a presence in all nine CHO’s. Home support packages
    2. Nurse-led Rapid response teams
    3. Temporary accommodation fully staffed and managed where required
  2. Enhance alternative community pathways minimalizing acute hospital admissions
    1. Monitored Remote Patient Management (RPM) technology 
    2. In/Outsourced solutions to reduce waiting lists
    3. 24/7 nurse-led call centre support with triage
  3. Enable timely acute care and discharge from hospital
    1. Stepdown wards in hospitals – Rapid discharge
    2. Insourced clinical teams to clear waiting lists – enhance capacity scheduled care
    3. Contingent Staffing solutions across all clinical and support grades

Servisource Workforce Solutions

Meeting your key objectives

Understanding the needs of the service – Servisource Workforce Solutions has capacity in all areas to support the HSE.

HSE Winter Plan Requirement

Servisource Offering

Acute Beds

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.

COVID protocols being adhered to in all cases

Community Beds

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.  

COVID protocols being adhered to in all cases

Servisource has a range of Managed Solutions (all-in) including several step-down units to provide beds and professional staffing solutions to manage the transition from hospital to home in cooperation with HSE Hospital Discharge Managers, Public Health Nurses and Local GPs.

Private Hospitals

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.

COVID protocols being adhered to in all cases

Home First

Myhomecare – Ireland’s leading homecare agency has the capacity to manage Homecare packages on a national basis in all 9 CHO’s making the priority – Home First

Patient safety and patient centred care at the core of all services.

Our Rapid Community Response Team allows us to commence Care in the Home within 24 hours after the Clients Hospital Assessment has taken place. This enables a Speedy Discharge from Hospital to Home, allowing for much needed increased hospital bed capacity. This team consists of the following:

Our HSE Partners in Home Support

HSE Hospital Discharge Coordinators

Dedicated Public Health Nurses and GP

Myhomecare Clinical Nurse Managers, Client Care Managers, Bookings Coordinators

Myhomecare Qualified and Experienced Nurses and HCA’s Our Reablement programme supports clients to recover at home post hospital treatment through our network of specially trained care staff available nationwide.

HSE Winter Plan Requirement

Servisource Offering

Acute Service Continuity / Restart

Scheduled and unscheduled care

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.

Proven flexibility to adapt and respond promptly & efficiently to the acute service on all your clinical & support staffing requirements for scheduled & unscheduled care to ensure full-service continuity.

Our commitment to 100% fill rate on all requests for staff gives you peace of mind when staffing community services so you can prioritize patient care and service continuity in these challenging times.

To support you fully in the acute setting we provide out of hours service 24 hours per day, 365 days – guaranteeing you immediate response times.

Zapp by Servisource is our NEW time and attendance cutting edge app which guarantees to save you time and increase efficiency in booking temporary staff with us for community and acute settings.

Our Managed Solutions team will continue to provide our range of bespoke in-sourced solutions to tackle waiting lists providing support in areas including: Urology, Audiology, Plastic Surgery and Ophthalmology, Orthopaedics, Minor Surgery, Gynaecology, Pain Management and Cervical Smear Testing. Servisource has the knowledge and capacity to expand on these areas if required by the HSE.

Community Service Continuity/ Restart

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.

Fully prepared to provide community services within all CHO’s with fully trained and compliant nursing and support staff from immediate effect in compliance with Covid-19 guidelines.

Our temporary staff bookings system ensures our one temp: one facility exclusive rule which will minimise any potential threat of staff moving around to various community settings.

We have fully trained Multitask Attendants available which can be deployed in various clinical and support grade roles, giving you maximum roster flexibility and continuity of service in your community facilities.

Our JCI accredited, MyHomecare service guarantees service continuity by delivering a top quality and efficient services with the following in place:

One Touch Technology bookings system- This state of art technology reinforces our remote care management platform driving standards of high-quality care and patient safety.

In June 2020 Myhomecare became the 1st Homecare Company in Ireland to receive the Internationally recognised JCI Accreditation in Quality and Patient Safety. We are now part

of a prestigious group of Healthcare services that hold this achievement which include- Mater Private, Bon Secours, Mount Carmel, Merlin Park

ISO 9001 2015 and ISO 27001 2013 accredited

COVID – 19 preparedness plans available on our website www.myhomecare.ie

In addition, our Managed Solutions team will help ensure Community Service Continuity/Restart through increased staffing solutions, their work with community-based step-down units, and continued psychological assessments in the disability services sector.

HSE Winter Plan Requirement

Servisource Offering

Community Assessment Hubs

Both staffing and physical infrastructure are available to assist the HSE meet its objectives in this regard

Community Networks Specialist Teams

Both staffing and physical infrastructure are available to assist the HSE meet its objectives in this regard

Alternative Pathways

Both staffing and physical infrastructure are available to assist the HSE meet its objectives in this regard

Waiting lists and Scheduled Care

Servisource are dedicated to supporting the HSE in reducing waiting list numbers and increasing access to scheduled care. During the winter period our Managed Solutions team we continue to provide capacity for disability assessments in the community, as well as providing capacity for hospitals across the country to avail of our in-sourced model to tackle waiting lists in areas such as urology, plastics, and orthopaedics. We remain committed to increasing this capacity in all areas through close partnership with hospital management. We will also ensure that our staffing solutions across the board continue to deliver high-quality professionals to areas of need. Our recruitment teams will provide increased capacity and we will work hard to continue to meet demand.

Cancer Services

Our nurse led specialist teams are available 24/7 to meet the needs of patients in this area. With training in palliative care and offering respite services at home we are ready to assist and support.

National Ambulance Service

Staffing – Fully prepared to support acute services in all hospital groups with fully trained, compliant nursing and support staff available with immediate effect.

Our Nurse led Allied Admissions Teams are available nationwide for the transfer to or the return of a person to an approved centre in accordance with the Mental Health Act, 2001.

HSE Winter Plan Requirement

Servisource Offering

Testing and Contact Tracing

Proven track record and expertise in partnering with the HSE on testing campaigns, huge capacity to scale up and be main provider for all clinical & support roles Contact Tracing Centres already in place with capacity to deal with high volumes

Personal Protective Equipment

MyHomecare operate effective management and supply of PPE, adhering to all infection control measures as advised by the HSE Public Health Department.

We have designated teams of Client Care Managers, Clinical Nurse Managers and Care Staff in the community ensuring that supplies of PPE are provided to all our Client and Carers. We are COVID – 19 ready with full availability to PPE equipment protecting staff, clients and the public

We have a comprehensive PPE preferred suppliers list providing a steady supply of PPE equipment to all our regional offices.

HSE Winter Plan Requirement

Servisource Offering

Community Response Teams

Our Rapid Community Response Team allows us to commence care in the home within 24 hours after the client’s hospital assessment has taken place. Myhomecare will ensure our clients are fully supported in their community or home. We have increased staffing in these areas and can provide further capacity if required.

Vaccinations

Our Occupational Health Division has a nationwide network of Occupational Health Nurses and staff including a mobile clinic which can be deployed to any location

Infection Prevention and Control

Servisource Training provides both online and face to face training in infection prevention and control among other health related courses including Patient Moving & Handling and many more.

Wider Public Health

Our Occupational Health Division has a nationwide network of Occupational Health Nurses and staff including a mobile clinic which can be deployed to any location. We provide a range of Health Screening programs and Health Surveillance services.

Industrial Relations

Servisource has an excellent track record in working with all stakeholders to ensure the effective deployment of services.

Health Wellbeing

Our Occupational Health Division has a nationwide network of Occupational Health Nurses and staff including a mobile clinic which can be deployed to any location. We provide a range of Health Screening programs and Health Surveillance services.

Workforce Planning

Servisource is unique in the Irish market in being able to provide the full range of permanent, contract and contingent temporary staff. We also provide end to end Managed Solutions involving the procurement of specialist teams to deliver a range of insourced and outsourced services.

We have an excellent track record working with HBS the shared services division of the HSE in delivering end to end recruitment services across a range of disciplines from clerical and admin to clinical staff.

Check your Candidate, the pre-employment screening service offered by Servisource gives employers the ability to verify candidate qualifications, employment history and references at the touch of a button.

We provide call centres and contact tracing centres including all support services.

We have a global reach in sourcing the best candidates ensuring our permanent recruitment services have a pipeline of International & domestic nurses to meet any requirement.

Under company policy, in compliance with GDPR, our state-of-the-art systems allow our clerical staff to work from home in a highly productive fashion.

Recruitment

Servisource is unique in the Irish market in being able to provide the full range of permanent, contract and contingent temporary staff. We also provide end to end Managed Solutions involving the procurement of specialist teams to deliver a range of insourced and outsourced services.

We have an excellent track record working with HBS the shared services division of the HSE in delivering end to end recruitment services across a range of disciplines from clerical and admin to clinical staff.

Check your Candidate, the pre-employment screening service offered by Servisource gives employers the ability to verify candidate qualifications, employment history and references at the touch of a button.

Our HR and onboarding process for nurses, guides them through their first days in the country guaranteeing they are fully equipped for their first day on the ward. Fully compliant, professional, experienced clerical staff available to work within 24 hours’ notice period, with ability to assist with medical clerical department within all CHO’s general practice, primary care, community-based services and cute settings.

HSE Winter Plan Requirement

Servisource Offering

Technology Solutions

Our new Remote Health Management App ISAAC will ensure that the more vulnerable in our society will no longer feel isolated.

ISAAC is aimed at helping people to live safely and independently in their own homes. ISAAC facilitates easy communication through circles of care. Included in the circles of care are those who are involved in providing care for our clients such as family, friends, carers, nurses and other medical professionals. Just one of ISAAC’S many features, Health Tracker for example allows the user to input their weight, heart rate and blood pressure into the app. These readings give the user and their circle of care a clear picture of their health over time.  ISAAC, coupled with Myhomecare and other systems such as One Touch Technology and Exa Vault can provide an essential link in the HSE drive for increased community care as part of the Sláintecare priorities.

Analytics and reporting

Health

Zapp by Servisource is our NEW time and attendance cutting edge app with huge ability to generate high end staffing analytics & reports Servisource manages all aspects of quality and compliance on its bespoke Q-Pulse platform. This business process has been recognised as being a gold standard in a global context and was awarded the JCI seal of accreditation in June 2020

Performance Visualisation Platform

Based on the Salesforce platform Servisource has the capacity to capture and analyse large amounts of data pulling the most relevant information and presenting this on live dashboards for the benefit of Key Decision Makers. This cloud-based technology makes management information available to users anywhere anytime.

Contact our team today using the form below to learn more or alternatively please contact us directly on 1800 603 604

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